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Frequently Asked Questions (FAQ)

1. What products does Kafftan offer?

Kafftan specializes in high-quality women’s kaftans inspired by India’s rich textile heritage. Our kaftans are designed to combine comfort, elegance, and cultural charm.

2. Where is Kafftan based?

We are proudly based in France, serving customers with a passion for timeless and culturally inspired fashion.

3. Where are Kafftan’s products made?

Our kaftans are crafted in India, blending traditional craftsmanship with contemporary designs to deliver the best quality.

4. Do you ship internationally?

Currently, we ship exclusively within France. Stay tuned for updates as we plan to expand our shipping locations in the future.

5. How much does shipping cost?

We offer a flat shipping rate of €2.25 for all orders within France.

6. What is the handling and delivery time?

  • Handling Time: Orders are processed within 1 to 2 business days.

  • Transit Time: Delivery typically takes 4 to 5 business days after your order is shipped.

7. Can I track my order?

Yes, once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your delivery.

8. What if my order is lost, damaged, or stolen?

While Kafftan is not liable for lost, damaged, or stolen orders after they are shipped, we are happy to assist you in filing a claim with the shipping carrier. Please contact our customer support team promptly.

9. How can I contact Kafftan’s customer support?

For any questions or concerns, you can reach us via email or through the contact form on our website. We’re here to help!

10. Are Kafftan’s products sustainable?

We prioritize sustainability by carefully sourcing materials and minimizing waste. By choosing Kafftan, you’re supporting a brand that values ethical and eco-friendly practices.